Your privacy, explained simply

Overview

All Cure Health respects your privacy and takes the protection of your personal and health information seriously. This policy explains what information we collect when you visit our clinic or use this website, why we collect it, how we look after it, and the choices available to you.

By using this website or receiving care from our team, you acknowledge the practices described here. If anything is unclear, please contact us and we will explain it in plain language.

Information We Collect

We collect information in a few different ways, depending on how you interact with us.

Information you give us directly

• Your name, email address, phone number and postal address.
• Appointment requests, questions and messages sent through our contact form, by email or by telephone.
• Newsletter preferences, such as the topics that interest you and how often you would like to hear from us.
• Feedback, reviews and survey responses you choose to share.

Information collected during your care

• Medical history, symptoms, examination findings, test results and treatment notes.
• Details of your health insurance plan, where you ask us to help with coverage or claims.
• Correspondence with our care team and records of consent you have given.

Information collected automatically

• Basic technical details such as your browser type, device category and the pages you visit on this site.
• Preferences stored by your browser, for example cookie choices.

How We Use Your Information

Your information is used to deliver care and to run our practice responsibly. Specifically, we use it to:

• Arrange, provide and follow up on appointments, treatment and preventive care.
• Answer your enquiries and send you information you have asked for.
• Coordinate between members of your care team so that advice stays consistent.
• Check insurance coverage, prepare claims and manage billing.
• Send the newsletter, if you have subscribed to it.
• Improve our services, train our team and understand how the website is used.
• Meet our legal, regulatory and safety obligations.

We do not use your health information for advertising, and we do not sell personal data to anyone.

Health Information and Confidentiality

Health information is treated as confidential and is shared only with the members of your care team who need it to help you. Where we refer you to another clinician, we share only the information relevant to that referral and we will normally tell you when we do so.

You may ask for a copy of your records, request that inaccuracies be corrected, or ask us to restrict how your information is used. Some limits apply where the law requires us to keep a complete record, and we will explain any such limit clearly.

Cookies and Website Analytics

Cookies are small text files stored by your browser. We use them to remember your preferences and to understand, in aggregate, which pages are useful. You can block or delete cookies in your browser settings at any time; the website will continue to work, though a few conveniences may be lost.

Where we use analytics, we look at grouped statistics rather than identifying individuals, and we do not combine analytics data with your medical record.

Sharing Your Information

We share information only where it is necessary and lawful, for example:

• With laboratories, imaging partners and specialists involved in your care.
• With your health insurance provider, where you have asked us to assist with coverage or claims.
• With suppliers who support our practice, such as secure email and records systems, under contracts that require them to protect your data.
• Where we are legally required to do so, or where disclosure is necessary to protect someone from serious harm.

We never sell your personal information, and we do not share it with advertisers.

How Long We Keep Information

Clinical records are kept for as long as the law and good practice require, so that future clinicians have an accurate history to work from. Newsletter details are kept until you unsubscribe. Enquiry messages from the website are kept only as long as needed to resolve your question and any follow-up.

When information is no longer needed, we delete it securely or remove the details that could identify you.

Your Choices and Rights

You remain in control of your information. Subject to legal limits, you may:

• Ask what information we hold about you and receive a copy.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to restrict certain uses, or object to them.
• Withdraw consent for marketing at any time.
• Unsubscribe from the newsletter using the link in every email or our unsubscribe page.
• Ask a question or raise a concern about how your information has been handled.

To exercise any of these choices, contact us using the details on our contact page. We may ask you to confirm your identity before acting on a request, to protect your records.

Children’s Privacy

Our website is intended for parents, carers and adult patients. We do not knowingly collect information online from children. Where a child receives care, their information is provided by a parent or guardian and is handled with the same confidentiality as any other clinical record.

Keeping Information Secure

We protect your information with a combination of technical measures, restricted access and staff training. Only team members who need your details to do their work can see them, and access is reviewed regularly.

No method of transmission over the internet is completely secure. If you are concerned about sending sensitive details through the website form, please call the clinic instead and we will find a safer route.

Changes to This Policy

We review this policy from time to time and will publish any changes on this page. Where a change materially affects how we use your information, we will make that clear on the website and, where appropriate, contact you directly.

Contacting Us

If you have a question about this policy, want to see your records, or believe your information has been mishandled, please get in touch. We take privacy concerns seriously and will respond as promptly as we can.

• contact@allcurehealth.com
• +1 814-774-1119
• Our postal address is listed on the contact page.